Frequently Asked Questions

	Question	Answer
1	When are security offices opened?	Security offices are opened and manned 24 hrs 7 days a week.
2	What should I do in an emergency?	You should immediately contact the Security Office on 0717035268, 0731453262, 0750982391, 020-318262 Ext 28701/28295, 020-2319186 & 020-2319172 .
3	How are emergencies defined?	A University-wide emergency is defined as an unplanned event that: Poses a serious threat to persons or property, and significantly disrupts normal operations Cannot be managed by routine response Requires a quick and coordinated response across multiple departments or divisions
4	What should I do in the event of a fire alarm going off?	In the event of a fire alarm sounding even if you think it is a false alarm you MUST vacate the premises and go to the appointed meeting place. Please be aware that no smoke detector is to be covered up and fire doors must not be wedged open.
5	What should I do if I see someone behaving suspiciously?	You should always notify Security. You can choose to use the emergency phones 0717035268, 0731453262, 0750982391, 020-318262 Ext 28701/28295, 020-2319186 & 020-2319172 to contact Security. The campus is totally open and therefore accessible to everyone so please be aware at all times.
6	What do I do if I have lost my ID card?	If you loose your card, or if you suspect it has been stolen, you should immediately report the loss to the respective security office who will advice you to report the same to the nearest police station. To obtain a replacement card, which you will need to do if you want to benefit from University services, you must produce a police abstract.
7	How do I make a complaint against a Campus Security guard?	UoN encourages anyone who feels they have been treated improperly by a Campus security guard to contact the respective Campus security chief as soon as possible.
8	If a security officer or a campus official asks to see my campus ID card am I obliged to show it?	Yes. Anyone using UoN facilities or on campus property is required to produce their campus ID card upon request by a campus official.
9	What should I do if there is a fight/disturbance going on?	Contact UoN Security Control room by calling 0717035268, 0731453262, 0750982391, 020-318262 Ext 28701/28295, 020-2319186 & 020-2319172. Security will be dispatched and contact the appropriate emergency services if required. If safe to do so, use your authority as faculty or a staff member to attempt to verbally intervene. Please note: Faculty and staff are not expected to place themselves in an unsafe situation.
10	How do I report threats of stalking or interpersonal or sexual violence?	Please contact UoN Security Control Room by calling 0717035268, 0731453262, 0750982391, 020-318262 Ext 28701/28295, 020-2319186 & 020-2319172 and they will take the appropriate steps. Get assistance from someone you trust and with whom you feel comfortable. Students and staff are encouraged to speak with security and/or members of the Office of Campus Security to develop personal safety plans to mitigate risk.